Shipping

We ship all orders same day if received before 12:35pm Mon-Fri. AEST.

Orders are shipped from our head quarters in Collingwood, Victoria, Australia.

If you require further information or help – please contact us via email admin@battleist.com

*Please note: Timeframe estimates are from when the parcel is sent and only account for business days. All orders are processed and sent as soon as possible as we know how important it is to receive your purchase promptly. These do not include delays outside our control.

Covid-19 and other factors such as holidays may delay your iteam. However we provide full tracking information with every order so you can keep track and up to date with your shipping status.

We will assist any inquiries as quickly as possible (usually within 12 hours).

Sending Batteries

Batteries such as the ones we sell are considered a “dangerous item” to ship in most countires. We can ship them safely as we follow AusPost regulations and guidelines.

However, in some countries, shipping batteries can delay some transit times, as packages need to be checked and processed more thoroughly than packages without batteries. Generally, we have not found much impact on shipping times with orders containing batteries, however, we cannot guarantee that your order will or will not be delayed with a battery purchase.

TAXES & DUTIES

Our postal charge does not include taxes and duties, which may be applied by customs in the country of delivery. All payments of taxes & duties are the responsibility of the customer and usually determined on the value of your order. Orders will not be refunded if taxes and duties are not paid and you choose to not pick up your order.

The following links are to assist with estimating some countries T+D’s. 

NZ | https://www.customs.govt.nz/personal/online-shopping/

Canada | https://www.cbsa-asfc.gc.ca/import/postal-postale/dtytx-drttx-eng.html

UK | https://www.gov.uk/goods-sent-from-abroad/tax-and-duty

TRACKING YOUR PARCEL

Once your order has been packed and left our warehouse, you will be emailed a tracking number by Australia Post.

Please check you junk mail as some customers find this email is redirected to this folder.

Orders can be tracked via http://auspost.com.au/track/track.html

For all other countries please refer to your local carriers.

Please take note that customs have the right to stop your parcel for a considerable amount of time, to conduct routine checks.

MISSING PARCELS

In the event that your parcel is held up or is lost, it may take up to three months to receive an answer from the Australia Post Investigation Team. Unfortunately, these Australia Post timeframes are uncontrollable and we will do our best to rectify the issue ASAP.

INCORRECT INFORMATION

Once your order has been placed no changes are able to be made. Please double check your shipping address is correct before confirming your order. Business addresses must include the business name.

If parcels are not collected, or are required to be returned to sender due to insufficient or incorrect information, postage costs are unable to be refunded. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct.

If you do find you have entered incorrect shipping information please email us ASAP at admin@battleist.com and we will attempt to correct the mistake.