Can I change my order once I have placed it?
Please contact us as soon as you realise there is an issue with your order and we will try to help. As our warehouse is constantly processing your orders sometimes we may be unable to edit your order as it may already have been processed.
Can I return an item?
We are happy to accept your item for return if you change your mind or you are not completely satisfied with your purchase for 30 days after your purchase.
We can only accept returns if:
- Item/s must be in original condition
- You must contact us via firstname.lastname@example.org to discuss your return.
- Are within 30 days of purchase OR item arriving at your shipping address
I received a faulty item. What should I do?
In the unlikely event that you receive a product that is faulty we are happy to help you out with a replacement or refund if the product you have purchased is:
- Significantly different from the description shown
- If it is faulty and can’t be easily fixed or replaced.
All items are covered by 12 months warranty.
The Battleist Team pride themselves in hand checking items and thoroughly inspecting, and testing, all goods before they are sent out to you.
If you have any questions please email us at email@example.com
AFTERPAY AND ZIPPAY
If you wish to return your product/s you are eligible for a credit only. Your credit note will last 3 years from the date of issue. You are only eligible to receive a full refund via Afterpay or ZipPay if the goods are faulty and can’t be easily fixed or replaced or are not as described.
Do my payments stop if I return an item I brought on AfterPay or ZipPay?
You still have to continue paying your payments as you will be issued with a store credit for the full amount that you paid originally, which you may use straight away. Credit notes last for up to 3 years.
You may be required to verify your account, if our online support team contacts you. Remember this is for your benefit, to ensure your card is not used without your consent. If we discover anyone trying to use another person’s card or details without consent, we will not hesitate to report them to the Australian Federal Police.
Currently all parcels are being shipped as normal.